Booking Agreement

Duval Sistas 360 (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy governs your access to and use of:

www.duvalsistas360.com

including any content, functionality, and services offered on or through the website.

We may collect personal information from you when you:

• Book an event
   
• Fill out a contact form
   
• Request a quote
   
• Subscribe to emails
   
• Make a payment
   
• Participate in promotions or giveaways
   

Information collected may include:

• Full Name
   
• Email Address
   
• Phone Number
   
• Event Date & Location
   
• Billing Information
   
• Payment Details
   
• Any additional information voluntarily submitted
   

We use the information collected in the following ways:

• To process bookings and payments
   
• To communicate with you regarding your event
   
• To send confirmations, invoices, and service updates
   
• To improve our services
   
• To send promotional emails (if you opt-in)
   
• To comply with legal obligations
   

We do not sell, rent, or trade your personal information.

Your information may be shared with trusted third-party providers only when necessary to:

• Process payments
   
• Deliver contracted services
   
• Operate our website
   
• Send communications
   

We implement appropriate security measures to protect your personal information. However, no electronic transmission over the Internet is 100% secure.

Our website may use cookies to enhance user experience and collect website traffic data for analytics purposes.

By using our website, you consent to this Privacy Policy.

If you have any questions regarding this policy, please contact:

Duval Sistas 360
Email: info@duvalsistas360.com

 This Refund Policy governs all services provided by Duval Sistas 360 ("Company", "we", "our", or "us"). By booking services with Duval Sistas 360, you ("Client") agree to the following refund terms.

A non-refundable retainer equal to thirty percent (30%) of the total service cost is required at the time of booking in order to secure your event date and services with Duval Sistas 360.Client may elect to pay either:

• The required non-refundable 30% retainer  OR 
• The total service cost in full at the time of booking  

Full payment made at the time of booking includes a non-refundable retainer portion equal to thirty percent (30%) of the total service cost.By submitting either a retainer or full payment, the Client acknowledges and agrees that:

• Thirty percent (30%) of the total service cost is non-refundable under any circumstances.  
• This amount secures the requested event date and compensates Duval Sistas 360 for administrative time, scheduling, preparation, and the potential loss of other bookings.  

Your event date is not considered confirmed until the required retainer or full payment has been received.

If Client elects to submit only the required 30% retainer at the time of booking, the remaining balance must be paid in full no later than twenty-one (21) days prior to the scheduled event date.Failure to submit the remaining balance by the required deadline may result in cancellation of services by Duval Sistas 360 without refund of any monies previously paid.All payments made within fourteen (14) days of the scheduled event date are non-refundable.

Cancellations made fourteen (14) days or more prior to the scheduled event date may be eligible for a refund of payments made beyond the non-refundable retainer portion equal to thirty percent (30%) of the total service cost.Cancellations made within fourteen (14) days of the scheduled event date are non-refundable.

Requests to reschedule must be submitted in writing at least seven (7) days prior to the original event date and are subject to availability.Duval Sistas 360 allows one (1) courtesy reschedule within sixty (60) days of the original event date.All payments made, including the non-refundable retainer portion, will be applied toward the new event date.Additional rescheduling requests may be subject to new booking fees.

Any add-on services selected by the Client at the time of booking or added after the initial booking shall be considered part of the total service cost and are subject to all terms outlined in this Refund Policy.All add-on services are non-refundable once purchased and may not be transferred to another event date except in the case of an approved reschedule in accordance with this policy.

In the unlikely event that Duval Sistas 360 must cancel services due to unforeseen circumstances beyond our control, Client will be offered the option to:

• Receive a full refund of all payments made  OR 
• Reschedule the event date at no additional cost, subject to availability.  

Failure to provide access to the venue at the agreed-upon setup time or failure to proceed with the event as scheduled will be considered a cancellation by the Client and will result in forfeiture of all payments made. 

This Service Agreement ("Agreement") is entered into between Duval Sistas 360 ("Company") and the undersigned Client ("Client") for the provision of 360 Photo Booth services for the event described below.

1. Event Details

Client agrees to provide accurate event details including:

Event Date

Event Location

Setup Time

Service Start Time

Service End Time

Client acknowledges that service time begins at the scheduled start time listed on this Agreement, regardless of actual setup completion.

2. Booking & Retainer

A non-refundable retainer equal to thirty percent (30%) of the total service cost is required to secure the requested event date.

The event date is not confirmed until the retainer has been received.

The retainer is:

Non-refundable

Non-transferable

Required to reserve services

The retainer compensates Duval Sistas 360 for administrative time, scheduling, preparation, and the potential loss of other bookings.

Full Payment Option

Client may elect to pay the total service cost in full at the time of booking.

Full payment made at the time of booking will be subject to all terms outlined in this Agreement, including cancellation, rescheduling, and refund policies.

Payments made in full within fourteen (14) days of the scheduled event date are non-refundable.

3. Remaining Balance

The remaining balance must be paid in full no later than twenty-one (21) days prior to the scheduled event date.

Failure to submit the remaining balance by the required deadline may result in cancellation of services by Duval Sistas 360 without refund of any monies previously paid.

All payments made within fourteen (14) days of the scheduled event date are non-refundable.

4. Client Cancellations

Cancellations made fourteen (14) days or more prior to the scheduled event date may be eligible for a refund of payments made beyond the non-refundable retainer.

Cancellations made within fourteen (14) days of the scheduled event date are non-refundable.

5. Rescheduling

Requests to reschedule must be submitted in writing at least seven (7) days prior to the scheduled event date and are subject to availability.

One (1) courtesy reschedule is permitted within sixty (60) days of the original event date.

Additional rescheduling requests may be subject to new booking fees.

6. Overtime

Overtime is billed at a rate of $175 per additional hour and must be approved by Duval Sistas 360.

Overtime fees must be paid prior to the extension of service time.

7. Event Space Requirements

Client agrees to provide:

A safe, dry, and level setup area

Protection from weather conditions

Access to a standard electrical outlet within ten (10) feet of the setup area

Duval Sistas 360 reserves the right to refuse setup if the environment is deemed unsafe.

8. Damage to Equipment

Client assumes full responsibility for any damage to Duval Sistas 360 equipment caused by:

Event guests

Vendors

Children

Venue staff

Any persons attending the event

Client agrees to pay the full cost of repair or replacement for any damaged equipment resulting from misuse or negligence.

9. Use of Photos & Videos

Duval Sistas 360 reserves the right to use any photos or videos taken during the event for marketing and promotional purposes unless Client submits a written request to opt out prior to the event date.

10. Limitation of Liability

Duval Sistas 360 shall not be liable for failure to perform services due to circumstances beyond its reasonable control including but not limited to:

Power outages

Weather conditions

Venue restrictions

Acts of God

Technical issues caused by venue power supply

Guest misuse of equipment

11. Chargebacks

Client agrees not to initiate any chargeback with their bank or credit card company for any payments made to Duval Sistas 360.

In the event of a chargeback attempt, Client agrees to reimburse Duval Sistas 360 for any legal fees, collection fees, court costs, and administrative expenses incurred in disputing the chargeback.

12. Agreement Acceptance

By signing below, Client acknowledges that they have read, understood, and agreed to the terms outlined in this Service Agreement, as well as the Duval Sistas 360 Terms & Conditions and Refund Policy available on the Company website.

These Terms and Conditions ("Agreement") govern the provision of services by Duval Sistas 360 ("Company", "we", "our", or "us") to the Client ("Client", "you", or "your"). By booking services with Duval Sistas 360, you agree to be bound by the following Terms and Conditions.

A non-refundable retainer equal to thirty percent (30%) of the total service cost is required at the time of booking in order to secure your event date and services with Duval Sistas 360.

Your event date is not confirmed until the required retainer has been received.

The remaining balance must be paid in full no later than twenty-one (21) days prior to the scheduled event date.

Failure to submit the remaining balance by the required deadline may result in cancellation of services by Duval Sistas 360 without refund of any monies previously paid, including the non-refundable retainer.

All payments made within fourteen (14) days of the scheduled event date are non-refundable.

Client agrees to provide:

• A safe, dry, and level setup space
   
• Protection from weather conditions
   
• Access to a standard electrical outlet within ten (10) feet of the setup area
   

Duval Sistas 360 reserves the right to refuse setup if the environment is deemed unsafe or may cause damage to equipment or risk of injury to guests or staff.

Client agrees to allow Duval Sistas 360 adequate time for setup and breakdown of equipment before and after the scheduled service period.

Service time begins at the scheduled event start time, not at the completion of setup.

Overtime is billed at a rate of $175 per additional hour and must be approved by Duval Sistas 360.

Overtime fees must be paid in full prior to the extension of service time.

Client assumes full responsibility for any damage to Duval Sistas 360 equipment caused by:

• Event guests
   
• Vendors
   
• Children
   
• Venue staff
   
• Any other persons present at the event
   

Client agrees to pay the full cost of repair or replacement for any damaged equipment resulting from misuse, negligence, or failure to follow instructions provided by Duval Sistas 360 staff.

Duval Sistas 360 reserves the right to use any photos and/or videos taken during the event for:

• Marketing
   
• Promotional materials
   
• Social media
   
• Website portfolio
   
• Advertising
   

Unless Client submits a written request to opt out prior to the event date.

Travel fees may apply to events located outside of Duval County. Any applicable travel fees will be disclosed to the Client prior to booking confirmation.

Duval Sistas 360 shall not be held liable for failure to perform services due to circumstances beyond its reasonable control including but not limited to:

• Acts of God
   
• Severe weather conditions
   
• Power outages
   
• Venue restrictions
   
• Government regulations
   
• Natural disasters
   
• Emergencies or illness
   

Duval Sistas 360 shall not be liable for any indirect, incidental, or consequential damages including but not limited to:

• Loss of enjoyment
   
• Event delays
   
• Guest misuse of equipment
   
• Technical malfunctions caused by venue power supply
   
• Injuries sustained by guests while using the equipment improperly
   

Client agrees not to initiate any chargeback with their bank or credit card company for any payments made to Duval Sistas 360.

In the event of a chargeback attempt, Client agrees to reimburse Duval Sistas 360 for any and all legal fees, collection fees, court costs, and administrative expenses incurred in disputing the chargeback.

By submitting payment and booking services with Duval Sistas 360, Client acknowledges that they have read, understood, and agreed to all Terms and Conditions outlined herein.